SHIPPING
Free Uk standard shipping
Free Uk express and worldwide shipping over £75.
Once your package is shipped, you will receive a tracking number by email.
Due to the handmade nature of our products please allow up to 1-2 working days before your order is dispatched.
PACKAGING
Eco-friendly Packaging:
Each piece of jewellery comes elegantly presented and ready to receive with a Ella Palm gift box and faux suede travel pouch, beautifully wrapped in tissue paper.
You can select the option of adding a gift note on the cart page. Prices are not shown on gift invoices.
Gift bags are available as an additional option. Please note: Gift bags require assembly. Choose this option if you are having the gift sent to you first.
RETURNS
- 30-day Return Window: You can return items purchased from www.ellapalm.com for a refund or store credit within 30 days of the delivery date. All returns must be approved before sending it back to us.
- Please note handmade to order designs can only be refunded for a store credit or exchange.
- Earrings are non returnable unless faulty due to hygiene reasons.
Please read our full return policy here.
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